Help
Track your order
Everything you need to follow your parcel from our door to yours.
You will receive a tracking link by email as soon as your parcel leaves us.
Where is my order?
Every order is packed and processed within 1–2 business days. As soon as it leaves us, we send a shipping confirmation email containing your tracking number and a link to follow the parcel. Please note that order processing times may be longer than usual during promotional periods.
If you have not received that email, check your spam or promotions folder first — it is the most common reason it goes missing.
How to track your parcel
- Open the shipping confirmation email we sent you.
- Click the tracking link, or copy the tracking number into the carrier's website.
- Tracking can take up to 24 hours to show its first scan after dispatch. That gap is normal and does not mean anything is wrong.
If you created an account at checkout, you can also see your orders and tracking under your account.
Ordered as a guest?
Guest orders are not linked to an account, so tracking is only available through the shipping confirmation email. If you cannot find it, contact us with the email address and full name you used at checkout and we will resend it.
My tracking has not updated
Tracking sometimes pauses for a day or two while a parcel moves between depots or clears customs. If there has been no movement for five business days, get in touch and we will open an enquiry with the carrier.
My parcel says delivered but I do not have it
Please check the following before contacting us, as these resolve the majority of cases:
- Any safe place or porch where parcels are usually left
- With neighbours, a concierge or a building reception
- The carrier's card or notification for a pickup point
If it still has not turned up 24 hours after the delivery scan, contact us and we will take it up with the carrier.
Changing your delivery address
If your order has not yet been dispatched we can usually update the address. Contact us as quickly as possible with your order number and the correct address. Once a parcel has left us the address can no longer be changed.
Still need help?
Email us at hello@verdelissehome.com and we will come back to you as quickly as we can.