During promotional periods, shipping times may be slightly longer than usual.
Last updated: 30 September 2026
Luxury, delivered with care
We know you're looking forward to experiencing the comfort of Verdelisse Home. Every order is carefully prepared and packaged to ensure it arrives beautifully, so you can enjoy a little everyday luxury as soon as possible.
Order processing
Our team processes all orders within 1–2 business days (Monday to Friday). Business days are Monday to Friday, excluding public holidays. Orders placed at a weekend are processed from the next business day. Please note that processing times may be slightly longer during holidays and peak shopping periods.
Where your order ships from
Your order is shipped directly from our fulfilment partner’s warehouse with tracked delivery. Delivery usually takes 4–8 business days, and the estimated delivery time for your country is shown at checkout.
Shipping time
Once processed, orders typically arrive at your address within 4–8 business days (Monday to Friday), excluding any courier delays. The estimated delivery time to your country will be shown at checkout. Please keep in mind that total shipping time may be slightly longer during public holidays and peak seasons.
Delivery delays
While we strive to deliver every order on time, occasional delays may occur once your parcel has been handed over to the shipping carrier. We appreciate your patience and understanding should this happen.
Order cancellations
If you wish to cancel your order, please contact us within 24 hours of placing it. Once your order has been processed or shipped, we are unfortunately unable to cancel it.
Shipping costs
Shipping is free on all orders, with no minimum order value.
Tracking
You will receive a shipping confirmation email with a tracking link once your parcel leaves us.
International orders, duties and taxes
We ship to the destinations listed at checkout.
For most orders, no additional customs duties or import fees are payable upon delivery. If any import charges apply due to local customs regulations, they are the responsibility of the customer.
Incorrect or incomplete addresses
Please check your delivery address carefully at checkout. If a parcel is returned to us because the address was incorrect or incomplete, or because it went uncollected from a pickup point, we can resend it once you cover the reshipping cost.
Lost or delayed parcels
If your tracking has not updated for five business days, or a parcel is marked delivered but has not arrived, contact us and we will open an enquiry with the carrier. A replacement or refund follows once the carrier's investigation completes.
Damaged on arrival
If your order arrives damaged, please email us as soon as possible, ideally within a few days of delivery, with photos of the item and the packaging, and we will put it right.
Contact
For any questions, please contact us at support@verdelissehome.com.
