Shipping Policy

Luxury, delivered with care

We know you're looking forward to experiencing the comfort of Verdelisse Home. Every order is carefully prepared and packaged to ensure it arrives beautifully, so you can enjoy a little everyday luxury as soon as possible.

Order processing

Our team processes all orders within 1–2 business days (Monday to Friday). Business days are Monday to Friday, excluding public holidays. Orders placed at a weekend are processed from the next business day. Please note that processing times may be slightly longer during holidays and peak shopping periods.

Product origin

At Verdelisse Home, transparency is important to us. While most products are shipped from local warehouses, some items may be fulfilled from international warehouses, including China, depending on stock availability. This allows us to offer a wider range of products without compromising quality.

Shipping time

Once processed, orders typically arrive at your address within 4–8 days, excluding any courier delays. Total shipping time may be slightly longer during public holidays and peak seasons.

Delivery delays

While we strive to deliver every order on time, occasional delays may occur once your parcel has been handed over to the shipping carrier. We appreciate your patience and understanding should this happen.

Order cancellations

If you wish to cancel your order, please contact us within 24 hours of placing it. Once your order has been processed or shipped, we are unfortunately unable to cancel it.

Shipping costs

We proudly ship worldwide.

Delivery is complimentary on New Zealand orders over $150. Below that threshold, and for all international destinations, shipping costs are calculated automatically at checkout based on your delivery address and displayed before you complete your purchase.

Tracking

You will receive a shipping confirmation email with a tracking link once your parcel leaves us. See Track your order for help using it.

International orders, duties and taxes

We ship to the destinations listed at checkout.

For most orders, no additional customs duties or import fees are payable upon delivery. If any import charges apply due to local customs regulations, they are the responsibility of the customer.

Incorrect or incomplete addresses

Please check your delivery address carefully at checkout. If a parcel is returned to us because the address was incorrect or incomplete, or because it went uncollected from a pickup point, we can resend it once you cover the reshipping cost.

Lost or delayed parcels

If your tracking has not updated for five business days, or a parcel is marked delivered but has not arrived, contact us and we will open an enquiry with the carrier. A replacement or refund follows once the carrier's investigation completes.

Damaged on arrival

If your order arrives damaged, email us within 48 hours of delivery with photographs of the item and the packaging, and we will put it right.

Contact

For any questions, please contact us at hello@verdelissehome.com.