Return & Refund Policy
Changed your mind? Here is how returns and refunds work.
30-day money back guarantee on unused items in their original packaging.
Last updated: 30 September 2026
Our 30-day money back guarantee
On top of your statutory right, we offer a 30-day money back guarantee. Unused items returned in their original packaging within 30 days of delivery can be returned for a full refund of the item price.
This guarantee is offered voluntarily and is more generous than the law requires. It does not reduce or replace your statutory rights.
Condition of returned items
To qualify under our 30-day guarantee, items must be unused, unwashed, and returned in their original packaging with any tags still attached.
Under your statutory right of withdrawal you may handle goods as you would in a shop. If handling goes beyond that and reduces their value, we may deduct that reduction from your refund.
How to start a return
- Email us with your order number and the items you wish to return.
- We will confirm the return address and instructions.
- Pack the items securely, ideally in their original packaging.
- Send the parcel back using a tracked service and keep your proof of postage.
Please do not send anything back before contacting us.
Once your parcel reaches us, we process your return within 14 days.
Return shipping costs
Customers are responsible for the cost of return shipping unless the item received is damaged, defective, or incorrect. We recommend using a tracked shipping service when returning your order, as Verdelisse Home cannot be held responsible for items that are lost or damaged during return transit.
Choosing the return shipping method is the buyer's responsibility, including arranging and paying for any customs clearance where the return crosses a border. Parcels sent with charges payable on arrival may be refused.
Refunds
Once your return reaches us and has been checked, we issue the refund to your original payment method. How quickly it appears then depends on your bank or card issuer, typically within a few business days.
We will email you when the refund has been issued.
Faulty or incorrect items
If an item arrives faulty, damaged or is not what you ordered, please contact us as soon as possible, ideally within a few days of delivery, and include photos of the item and the packaging. This helps us sort it out quickly. You are entitled to a repair, replacement or refund under consumer law, and we cover return postage in these cases. This does not affect your legal rights.
Exchanges
The quickest route is to return the original item for a refund and place a new order for the size or finish you want, so you are not waiting on the return to clear.
Contact
To start a return or ask a question, email us at support@verdelissehome.com.
