Terms of Service

Last updated: 30 september 2026

Welcome to Verdelisse Home. These Terms of Service ("Terms") govern your access to and use of the Verdelisse Home website, online store, products and related services (collectively, the "Services").

The Services are operated by RJZ Commerce, trading as Verdelisse Home ("Verdelisse Home", "we", "us", or "our").

By accessing or using our Services, placing an order, or purchasing a product from us, you agree to these Terms, together with any other policies or terms referenced in these Terms, including our Privacy Policy and Return & Refund Policy.

If you do not agree with these Terms, please do not use our Services or place an order.

These Terms apply subject to any mandatory consumer rights and protections that apply to you under the laws of your country or region. Nothing in these Terms is intended to exclude, restrict or limit any right or remedy that cannot legally be excluded, restricted or limited.

1. Eligibility and Use of Our Services

You must be legally capable of entering into a binding agreement in your jurisdiction to purchase products from our store.

If you are under the applicable age of majority, you may only use our Services with the involvement and permission of a parent or legal guardian where permitted by law.

You agree to provide accurate, current and complete information when placing an order or creating an account.

You are responsible for maintaining the confidentiality of any account credentials associated with your account and for activity conducted through your account.

You may not use our Services for any unlawful, fraudulent or unauthorized purpose.

2. Our Products

We make reasonable efforts to ensure that product descriptions, images, measurements, specifications and other information displayed on our website are accurate.

However, colors and appearance may vary depending on your device, screen settings, lighting and other factors.

Product specifications, availability and pricing may change from time to time.

We reserve the right to discontinue products, limit quantities, restrict sales to particular locations, or refuse orders where reasonably necessary, subject to applicable law.

Nothing in this section limits any consumer guarantee, warranty or other legal right that applies to products under applicable law.

3. Orders and Acceptance

When you place an order through our website, you are making an offer to purchase the selected products.

After placing an order, you will receive an order confirmation acknowledging that we have received your order. This confirmation does not necessarily mean that your order has been accepted.

We may accept or decline an order for reasonable reasons, including product availability, pricing or description errors, suspected fraud, payment issues, shipping restrictions, or other circumstances affecting our ability to fulfil the order.

If we cancel an order after payment has been received, we will refund the amount paid for the cancelled order.

We reserve the right to correct pricing, product or availability errors before an order is accepted. If an error materially affects an order that has already been accepted, we will contact you and provide any remedy required by applicable law.

You are responsible for reviewing your order details before completing your purchase.

4. Prices, Taxes and Payment

Prices displayed on our website are stated in the currency shown at checkout.

Depending on your location, applicable taxes, duties, import charges or other governmental charges may apply to your purchase.

Where applicable law requires us to collect taxes at checkout, the applicable taxes will be shown or included in the price presented to you.

Where taxes, duties or import charges are not collected by us at checkout, you may be responsible for such charges when the order is imported into your country, unless otherwise stated at the time of purchase.

The final price payable by you will be displayed before you submit your order.

We may change prices, discounts and promotions at any time. Changes will not affect an order that has already been accepted, except where correction is required due to an obvious error or applicable law provides otherwise.

You agree to provide valid and accurate payment and billing information.

Payment must be successfully received before an order can be processed.

5. Shipping and Delivery

We ship products using third-party carriers and fulfillment partners.

Estimated delivery times are provided for guidance only and may vary depending on destination, carrier, customs processing, weather, operational issues and other circumstances.

We will make reasonable efforts to process and dispatch orders within the timeframe stated on our website.

International orders may be subject to customs clearance, import requirements, taxes, duties or other charges imposed by the destination country.

Where applicable, responsibility for import procedures and charges will be determined by the shipping method and information provided at checkout.

If an order is delayed, lost or damaged during delivery, please contact us so that we can investigate the matter and, where appropriate, work with the carrier or fulfillment partner to resolve it.

Nothing in this section limits any rights you may have under applicable consumer law concerning delivery, non-delivery or damaged goods.

6. Returns, Refunds and Faulty Products

Our Return & Refund Policy explains our procedures for cancellations, returns, refunds, damaged products and faulty products.

Our policies are subject to applicable consumer protection laws.

If a product is faulty, defective, damaged, not as described, or otherwise fails to meet a mandatory consumer guarantee or legal standard applicable to your purchase, you may have rights to a repair, replacement, refund or other remedy.

These rights may apply regardless of any voluntary return period stated in our Return & Refund Policy.

We may ask you to provide reasonable information, photographs or video evidence of a claimed fault or damage to help us assess and resolve the issue. Any request to report damage or faults within a particular period is intended to help us investigate claims efficiently and does not remove or reduce mandatory consumer rights.

7. International Customers

We sell products to customers in different countries.

Because consumer protection, taxation, customs, import requirements and other laws vary between countries, certain rights and obligations may differ depending on where you live.

These Terms are intended to operate internationally to the maximum extent permitted by applicable law.

Where the mandatory laws of your country provide you with rights or protections that cannot legally be excluded by contract, those rights will continue to apply.

8. Intellectual Property

All content made available through our Services, including our branding, logos, trademarks, product names, photographs, graphics, text, designs, videos, product descriptions and other materials, is owned by or licensed to Verdelisse Home or its licensors and is protected by applicable intellectual property laws.

You may use our website and its content only for personal, non-commercial purposes and in accordance with these Terms.

You may not reproduce, copy, distribute, modify, republish, sell, license, exploit or create derivative works from our content without our prior written permission, except where permitted by law.

All rights not expressly granted to you are reserved.

9. Customer Reviews and Feedback

If you submit reviews, photographs, comments, suggestions or other content to us ("Feedback"), you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, display, publish and distribute that Feedback in connection with our business and Services.

You confirm that you have the necessary rights to submit the Feedback and that it does not violate the rights of any third party or applicable law.

We may remove or refuse to publish Feedback that we reasonably consider unlawful, misleading, abusive, offensive, defamatory, infringing or otherwise inappropriate.

We are not required to publish or retain any Feedback.

10. Third-Party Services and Links

Our Services may contain links to or integrations with third-party websites, applications, payment providers, shipping providers or other services.

We do not control third-party websites or services and are not responsible for their content, availability, policies or practices.

Your use of third-party services may be subject to additional terms and privacy policies provided by those third parties.

11. Shopify

Our online store is hosted and powered by Shopify, which provides the technology infrastructure that allows us to offer our Services.

Your purchase of products is a transaction between you and Verdelisse Home.

Shopify is not the seller of the products purchased through our store and is not responsible for the products or the fulfilment of your order.

12. Prohibited Activities

You must not use our Services:

• for any unlawful or fraudulent purpose;

• to violate applicable laws or regulations;

• to infringe intellectual property, privacy or other rights;

• to interfere with the operation or security of our Services;

• to introduce viruses, malware or other harmful code;

• to attempt unauthorized access to our systems or accounts;

• to use automated systems to scrape, extract or collect website content without our permission;

• to impersonate another person or provide misleading information; or

• to interfere with another person's use of our Services.

We may suspend or restrict access to our Services where reasonably necessary to protect our business, customers, systems or legal rights, subject to applicable law.

13. Disclaimer

To the maximum extent permitted by applicable law, information provided through our Services is provided for general informational purposes.

We do not guarantee that our website or Services will always be available, uninterrupted, secure or error-free.

We do not exclude or limit any warranty, guarantee, condition or consumer right that cannot legally be excluded or limited in the jurisdiction applicable to your purchase.

14. Limitation of Liability

To the maximum extent permitted by applicable law, Verdelisse Home and its owners, employees, contractors, service providers and affiliates will not be liable for indirect, incidental, special or consequential losses arising from your use of our Services or products.

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability that cannot legally be excluded or limited under applicable consumer protection law.

Where liability may legally be limited, our liability will be limited to the maximum extent permitted by applicable law.

15. Events Beyond Our Reasonable Control

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, severe weather, war, civil unrest, government actions, customs delays, carrier disruptions, strikes, telecommunications failures, supplier disruptions, epidemics or other similar events.

This section does not limit any mandatory rights you may have under applicable consumer law.

16. Changes to These Terms

We may update these Terms from time to time.

The latest version will be posted on our website with its effective date.

Changes will generally apply from the date they are posted and will not retroactively alter rights or obligations relating to an order that has already been accepted, unless required or permitted by applicable law.

Your continued use of our Services after updated Terms are posted constitutes acceptance of the updated Terms to the extent permitted by law.

17. Governing Law and Consumer Rights

These Terms are governed by the laws of the Netherlands, except to the extent that mandatory laws of the country or region in which you reside apply to your purchase and cannot legally be excluded.

Nothing in these Terms prevents a consumer from relying on mandatory consumer protection laws or from exercising rights available to them in their country of residence.

Where applicable law gives you the right to bring a claim in your local courts or provides mandatory consumer protections, those rights are not excluded by these Terms.

18. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be enforced to the maximum extent permitted by law and the remaining provisions will continue in effect.

19. Entire Agreement

These Terms, together with the policies and information expressly incorporated into them, constitute the agreement between you and Verdelisse Home concerning your use of our Services and purchases from our store.

If there is a conflict between these Terms and mandatory applicable consumer law, the mandatory consumer law will prevail.

20. Contact Information

If you have questions about these Terms, your order or our Services, please contact us:

RJZ Commerce
Trading as Verdelisse Home
Keurenplein 41, Box D4705
1069 CD Amsterdam
The Netherlands

Email: support@verdelissehome.com
Phone: +31 20 550 0064
KvK: 94776474
VAT: NL005107960B31