Frequently asked questions

All orders are processed within 1–2 business days, Monday to Friday, excluding public holidays. Orders placed at a weekend are processed from the next business day.

Processing can take slightly longer during holidays and peak shopping periods.

Once processed, orders typically arrive at your address within 4–8 business days (Monday to Friday), excluding any courier delays. The estimated delivery time to your country will be shown at checkout. Please keep in mind that total shipping time may be slightly longer during public holidays and peak seasons.

Nothing. Shipping is free on all orders, with no minimum order value, to every destination we ship to.

Contact us within 24 hours of placing the order and we will do our best to change or cancel it. Once an order has been processed or shipped we can no longer cancel it — you can still return it under our 30-day guarantee.

If your order has not yet been dispatched we can usually correct a delivery address. Send us your order number and the correct address as quickly as possible.

For most orders, no additional customs duties or import fees are payable on delivery. Where local customs regulations do apply a charge, it is the responsibility of the customer.

As soon as your parcel leaves us we send a shipping confirmation email with a tracking number and link. Open the link, or paste the number into the carrier's site.

Tracking can take up to 24 hours to show its first scan after dispatch. That gap is normal. If you cannot find the email, check your spam or promotions folder — that is the most common reason it goes missing.

Tracking often pauses for a day or two while a parcel moves between depots or clears customs. If there has been no movement for five business days, get in touch and we will open an enquiry with the carrier.

Before contacting us, please check:

• Any safe place or porch where parcels are usually left
• With neighbours, a concierge or building reception
• The carrier's card or notification for a pickup point

These resolve the majority of cases. If it still has not turned up 24 hours after the delivery scan, contact us and we will take it up with the carrier.

Guest orders are not linked to an account, so tracking is only available through the shipping confirmation email. If you cannot find it, contact us with the email address and full name you used at checkout and we will resend it.

We offer a 30-day money-back guarantee on top of your rights under consumer law. Unused items returned in their original packaging within 30 days of delivery are refunded in full for the item price.

Items need to be unused, unwashed, and returned with any tags still attached.

Email us with your order number and the items you want to return. We will confirm the return address and instructions, then pack the items securely — ideally in their original packaging — and send them back using a tracked service, keeping your proof of postage.

Please do not send anything back before contacting us.

Return postage is the customer's responsibility unless the item is damaged, defective or incorrect — in those cases we cover it. We recommend a tracked service, as we cannot be held responsible for items lost or damaged in return transit.

Once your return reaches us and has been checked, we issue the refund to your original payment method and email you to confirm. How quickly it appears then depends on your bank or card issuer, typically within a few business days.

The quickest route is to return the original item for a refund and place a new order for the size or finish you want, so you are not waiting on the return to clear.

Email us as soon as possible, ideally within a few days of delivery, with photos of the item and the packaging, and we will put it right. You are entitled to a repair, replacement or refund, and we cover return postage in these cases.

Our images show every product as accurately as we can. Colours can look slightly different depending on your screen and its settings, so if an exact shade matters to you, email us before ordering and we will help.

Each product page lists the details we have for that item, such as dimensions, materials and what is included. If something you need is not listed, email us and we will find out for you.

It depends on the item. The product description lists what comes in the box. If you are unsure, email us before ordering and we will confirm.

Follow the care instructions on the product page or packaging. For most items, a soft, damp cloth is all you need. Avoid harsh or abrasive cleaners, which can dull or damage finishes.

Soft textiles are packed tightly for shipping. Shake the item out and let it lie flat for a day or two and the pile will recover. Where the care label allows, a gentle wash also helps.