One inbox, read by the people who pack the orders. Write to us and you will get a considered answer rather than a ticket number.
Get in touch
Email is the fastest way to reach us
Every message lands in the same inbox, whether it is a question about a delivery, a return, or which olive tree suits a dim hallway.
Email us
support@verdelissehome.comAn existing order
Include your order number and the email address you used at checkout. If something arrived damaged, attach photographs of both the item and the packaging — it lets us resolve it in one reply instead of three.
Returns and refunds
Email us before sending anything back. Tell us your order number and which items you want to return, and we will confirm the return address and the next steps.
Choosing a piece
Tell us the room, the light it gets and the height you have to fill. We would rather talk you into the right size than sell you the wrong one.
Trade, press and wholesale
Interior projects, stylists and stockists are welcome. Send a short note about the project or publication and we will come back with the right contact.
Common reasons to write
Most questions fall into three
Delivery
Where is my order?
Orders are packed within 1–2 business days and a tracking link follows by email. If tracking has not moved for five business days, write to us and we will open an enquiry with the carrier.
Returns
Changed your mind?
Unused items in their original packaging can be returned within 30 days for a full refund of the item price. Email us first and we will confirm the address.
Damage
Arrived damaged?
Email us within 48 hours of delivery with photographs of the item and the packaging. We cover return postage when something arrives faulty or incorrect.